Inca UK LTD

Thanks so much for the incredible job you’ve done with the new sauna. The difference between this and the previous one we were dealing with is night and day!

As well as drawing in new members to our club, the great work you’ve done also keeps our current group extremely happy and is great for our gym.

We can’t wait to get it up and running and if anyone else was considering contacting you guys for a Sauna repair or installation then we at Fit4less couldn’t recommend you enough!

Thank you!

Our sauna is still working well and has been an absolute godsend during the winter lock down! Just wanted to take a moment to message you and say another really huge thank you for all you did for me to get it working again. Take care and thank you so much.

Pete and Emma at INCA UK were really quite remarkable.  After some significant home renovations where our sauna was relocated, 3 different companies (over the course of 4 months) failed to diagnose the problem.  I almost ended up buying a new control unit after one company advised this was what was required- this would have been extremely expensive and totally unnecessary.

Right from the beginning of speaking to Pete, he was so knowledgeable and patient.  He went out of his way to help me and was happy to help remotely.  He gave prolonged diagnostic advice in antisocial hours for him (evenings / weekends) due to my unusual work pattern and the difficulty I had in getting an electrician to have a 3 way conversation.

In less than an hour Pete had managed to refute everything that the other companies had said, diagnose the actual problem and give the electrician the necessary advice to fix everything there and then.  Since then it has all been working again.

My only regret is not contacting this company and Pete sooner.  There are a lot of numbers available online for sauna issues but these guys really know their stuff.  Needless to say, their number is firmly stored in my phone book now and they will always be my first port of call for any issues in the future.

Dear Inca,

Just to say that we are delighted with the sauna and enjoyed using it very much over the weekend.

Thanks very much for the great service in designing and installing.

Best Regards

Stuart & Pam

— Domestic Traditional Sauna with Exclusive S-Line Heater and Fully Glazed Front —

I couldn’t be more pleased with the sauna. It has really eased up my shoulder and I have normal mobility in my neck which I have not had for years! I am astounded by the effect it has had and I find it particularly good for relaxing after a heavy workout which also reduces the muscle aches the day after – now I have one I would not be without it!

Emma and co. were absolutely fantastic from start to finish.
The initial brief, layouts and options were much more creative than I had envisaged myself, even after doing a lot of research. Everything was delivered on time and everyone keeps commenting on the quality of the workmanship.
I always like to use small family businesses as they stop at no lengths to make the customer happy and that’s what Inca did for me.
Very, very highly recommended.

Had our hot tub from Cleva spa less than 2 months when it stopped heating up. After a couple of months of trying to get through to Cleva spa, only to be told they would call us back when they were ready to!

We contacted Emma at Inca and within a week, her team at Inca had not only found and repaired the problem but we had it back and working like new.

Inca are the only and only for us now with any problems for our hot tub needs.

Gus Mans, Inflatable Hot Tub Repair

Hi Inca, Thank you so much for getting the sauna back up and running in such short timescales. Both myself and customers are delighted with it. Thanks again, Gillian.

Many thanks to the Inca team for the care and attention in sourcing the correct replacement electronic power unit for my far infrared sauna and for the exemplary professional guidance in fitting it, the customer services and after sales support. It gave me confidence that the sauna would be safely restored to full working order – which it is!

Thank you so much for the swift, efficient and good mannered service you afforded us, while repairing our existing infrared sauna.  We were also very grateful for your regular communication with us in keeping us up to date with the progress of the repair. Thank you again for all your excellent service.

After weeks of trying to find someone who could repair our steam shower, Inca were the only ones ready to help. They responded very quickly & identified the problem & advised us how to proceed. We were very impressed by their professionalism & very lovely people to deal with.

We are really delighted with our sauna. It is exactly what we wanted. The service we received was exemplary throughout. The team always answered our enquiries quickly and cheerfully and ensured that the entire project went smoothly.

Harry, Emma

Just a quick note to let you know that our new sauna was trialled a couple of times over the weekend and we’re delighted with it.

I know it’s far from the most spacious or impressive you’ve fitted but it is a very welcome addition to our home and we hope to enjoy it for years to come.

Thanks for all your perseverance and support. It has been a pleasure meeting you all. Please would you pass on my thanks to Pete.

Kind regards

Lionel

Working with INCA Sauna’s’ has been a great experience. Right from the word go there has been clarity about all stages of the project.
The site fitters are great and the craftsmanship is highly recommended.
Nothing is ever a problem. We wouldn’t go anywhere else for a bespoke sauna.
100% Satisfied. Many thanks INCA.

I have no hesitation in recommending Inca saunas. We find them to be craftsmen of the highest standard, who use only quality products, providing excellent customer care before, during and after installation, and they have proven to be decent and honourable in their dealings.

I would like to thank yourself and Peter for the assistance you have given me with getting my sauna back in operation.
The company I bought it from in Germany failed to help me in any way, despite trying to contact them for over a year. Your company, Inca UK came to my assistance immediately when I contacted you.
Your professionalism goes above and beyond any company I have been in contact with ref to the sauna.
The partner is over the moon that it has finally been sorted, and once she’s happy, all is good.
Thanks again for the fantastic service I have received from you and your company and I would have no problem in recommending your company to anyone.
Elden Keegan

Just a note to say a very large thank you for all the hard work that I know has gone into the sauna that you have made for me and I cannot tell you what is means!! I have been in my ‘magic box’ most of the day and it has been wonderful. I went in this morning and afternoon and it has really helped to ease my pain. Thanks again.

Inca UK have carried out some works for us at Doubletree by Hilton Strathclyde, including replacing and refurbishing our two saunas and replacing our spa bath. We are very are impressed by their level of professionalism, knowledge, attention to detail and rapid response time. We were always kept informed of the progress and enquires timely answered. Emma is an asset to Inca UK. Her passion to do the job as a perfectionist is very apparent with the quality of the final product at the hotel health club. Overall we are very satisfied with the service and the quality of work provided by Inca UK and will not hesitate to recommend that to anyone in the industry.

Narayan Kerala
Deputy General Manager
DoubleTree by Hilton, Strathclyde

Thanks for the great service Inca. You got us going again and some good advice too. Will certainly use you guys again for our spas.
Many thanks again

Hi Emma I just wanted to drop you a line to let you know the power supply arrived safely and has now been fitted. I’m absolutely delighted. The customer service from start to finish was faultless and you were an absolute pleasure to deal with. You simply don’t get this quality of service anymore.

Rest assured you’ll be the first place I’ll call if I get any issues in the future, and should anyone ask I’ll certainly recommend Inca.

Thanks a million – It’s so nice to be back in my sauna after 6+ months looking for a way to repair it.

Thanks Inca, the area is looking good and the feedback from the customers that have seen it is more than positive. Again thank you for yours and your teams significant efforts that others don’t really know or appreciate when delivering these projects.

Very pleased with service and quality of installation and product. Service with a smile!

I would recommend Inca Sauna highly.

Very knowledgeable in all they do. Excellent workmanship, nothing is too much trouble.

Inca go above and beyond for their customers.  Very lovely team of people to work with.  Wish you all the very best for the future.

I would like first of all thank Emma Staniforth (Project Director), for all her help in arranging to  have my sauna repaired  by Pete their qualified technician.

First class service and I would highly have no hesitation in recommending Inca UK LTD

We cannot speak highly enough of the Inca experience.
From the initial quotation, agreeing the specification and schedule followed by installation, everything was done with complete professionalism.

We are a private members health club in West London

Inca UK Limited have just installed a new men’s sauna for my company.

The installation was handled professionally, on time and in budget

It did not matter that the company are based in Scotland the

communication was clear and concise from quotation to installation

I would highly recommend this company for future projects.

Liz Greenwood

CEO and Finance Director

Body Works West at Lambton Place Limited

When everything in our sauna project went so uncommonly smoothly at first – a friendly site visit, quick replies to emails, sensible responses, an ‘every problem can be solved’ attitude, an excellent quotation for the work – we didn’t believe (cynics that we are) that the service would live up to the promise. But then, when the work was being done, all on schedule, and with a generous sackload of the usual on-site gremlins being tackled and dispatched with awe-inspiring energy and a real dedication to getting the job done at the highest specification, we saw how wrong we were. Cynicism was vanquished, and the Inca team proved themselves exceptional in every way. It was a joy to have them work for us, and the results have been even better than we dared hope for. I can’t recommend them highly enough, and they thoroughly deserve their Guild of Master Crafstmen status.

Warwick Thompson

Diligent, communicative, conscientious, reliable, resourceful and knows more than anyone else out there…

I cannot recommend Inca highly enough. They take pride in what they do, really appear to care and deliver exceptional customer service.

Thanks guys for a wonderful sauna install. The communication from start to finish was great. Our customers are already commenting on how good it is!

Further to the installation of our purpose made Infra Red Sauna in early 2018 we wish to let you know,albeit rather belatedly,that we continue to be absolutely delighted with the product,it’s efficiency and easy to use controls,together with the way you managed the project and employed the highest quality of craftsmanship  both in the design and the way the installation was so carefully assembled and completed within a week of commencement.

Above all we were genuinely  impressed with how your family owned business truly worked as a team and in particular of how you engaged with us in a professional  but friendly and supportive manner to ensure every detail was covered in our understanding of exactly what was being delivered.

We have no hesitation whatsoever in recommending your company to any future prospective clientele.

Kind Regards

Yours sincerely

Martin and Doci Morton