Privacy Policy

At Inca UK Ltd, we respect your right to privacy. As a result it is our policy to be as transparent as possible with the information that we collect about our website users and how we use the data collected. This privacy policy will give you an overview of what, how and the reasons we collect this data.

We we would like to make clear that first and foremost, any data collected is used internally only and never sold and/or passed to third party services.

This policy outlines how we handle data via our website and does not include a full breakdown of how data is handled offline. Please contact us if you have any concerns about our offline data protection.

What is personal information

Personal information is any information that can be used to identify you explicitly or that we can link to you.

Information you provide us

On our website, we collect data you voluntarily supply to us via our contact forms. These forms will allow our customers a quick and easy form of communication and allow us to respond as quickly and efficiently as possible. 

Data such as your name, telephone and email address are collected to ensure we have a method of replying to you as quickly as possible.

Users that interact with our online accessory shop may also provide us with information regarding shipping and billing addresses. This data is stored on the website to allow us to offer a customer account experience and allow you to track, repeat and dispute orders. Without this functionality, our users would suffer a reduced service when ordering products online.

Information collected automatically

Our website uses some software that allows us to monitor site performance and understand how our users interact with our online experience. This data is collected using Google Analytics. Data collected may include browser, operating system, browsing device and geographic location. Google Analytics collects this information from IP Addresses and the use of cookies (outlined below). These IP addresses are not available to us and all Google Analytic data is aggregated and anonymised.

Analytics

The services contained in this section enable Inca UK LTD to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Cookies on our website

We use cookies on our website for functionality and to provide users with an enhanced experience. If you do not wish cookies to be placed and used, you can read about how you can disable browser cookies on the following website:

www.allaboutcookies.org or www.youronlinechoices.eu

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Plugins used on our website

We use the following third party software to ensure that our website offers the best experience possible.

Advanced Custom Fields Pro
Used for website layout and functionality.

WooCommerce
e-Commerce plugin to provide a robust shopping experience.

Payzone WooCommerce Integration
An integration from our Payment Gateway provider, Payzone.

Wordfence Security
Website Security plugin. 

How we secure your data

We have put in place physical, technical and administrative measures to prevent unauthorised access or use of your information.

On the website
Our website uses secure password protection. We also have security software installed on the website to alert us to any potential cyber attacks. This alerts our partner website agency who will act on any information received from the software. We ensure that all our website code is up to date to ensure any security issues have been addressed.

Email
We use secure email servers and all internal computers with access to emails are password protected.

Your rights regarding your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. 

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.